Official server 2803 pvp

I havnt been able to connect to this server for more than a 4 days. Iv tried everything . My friend is able to get on just fine but it keeps showing up as 40/40 when it’s not full and a ping of 9999 this is for 2803. I also seem to be able to connect to other server but many more are also showing up as 9999 ping. Not being able to play on the server you spent countless hours on is not fun at all. Please fix this. I’m not an expert but can you restart the server maybe that might help?

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