Official Server PVE #1501 is down for over 10 hours

Hello,

The official server #1501 is down for over 10 hours.

I don’t know if it’s related to the update. Can we have an update about this ?

Thanks !

Game mode: [Enter game mode here: (Online official | Online private | Single-player)]
Type of issue: [Enter one of the following: Crash | Bug | Performance | Misc]
Server type: [Enter one of the following: PvP | PvE-Conflict | PvE]
Region: [Please enter your server region]


[Describe the bug here]


Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:
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Heya! It’s currently down for unplanned maintenance; we’ll have it back up as soon as possible. Thanks for your patience!

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Thanks you for your reply !

Hey Xo0mis, if you join the #1501 Discord, you will be kept in the loop. https://discord.gg/J9vDsJ3

Apologies for the inconvenience. We’re still investigating possible hardware malfunctions in that server cluster. We’ll update or answer to this post once we’ve concluded and server 1501 is brought back online.

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Hey y’all,

Update: We’re still conducting maintenance on server 1501. There seems to have been some hardware malfunction that resulted in a database corruption with possible losses of data. It is possible that we’ll have to restore its database from a prior backup unaffected by this corruption (from the night before it happened and was detected). No ETA yet on when the server will be back up, but our team is working on it.

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Any update? That’s quite some downtime! Thanks for any info you can share.

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Thank you for the updates.

We’re still working on it and we hope to have it up and running as soon as possible. We’re aware this may sound vague, but we’re trying to make sure we got the issue correctly identified, dealt with and that it doesn’t happen again whenever the server finally goes up.
We’ll try to keep you posted with any news of its progress.
Apologies for the frustration once more.

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Can you also look into 1932? It has the same exact issues going on for about a week now,now it has been offline for about 14+ hours after previously having a 48 hour downtime. It just won’t let anyone log in and constantly at 1020 ping.

THE SERVER IS NOW UP! Ty Funcom :slight_smile:

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Hey @Indigo-Girl

Server might experience some up and downtime at the moment as we’re still conducting operations in it to ensure stability. Maintenance is still happening at the moment.

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Thanks Ignasis. Appreciate the info.

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Hey !

Any update about this maintenance ?

Thanks.

Hey y’all,

We hope to have it resolved within the next few hours. Our team is still running some tests so you might see the server come online a few times. Until we update this thread to announce maintenance is complete we’d recommend not jumping in as there will probably be loss of progress.
Apologies again for the frustration and thanks for your patience.

3 Likes

Hey y’all,

We’ll hope this is the last update regarding this issue. We’re bringing server 1501 back online and maintenance is over. We’ve replaced the database with the latest backup from February 8th, which doesn’t present the corruption issue within its data.
Apologies for the downtime and loss of progress.

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Thanks for all of the effort and for keeping us in the loop. Transparency goes a long way in my book. :slight_smile:

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