Paid Premium Subscription account, still reflected as free account, have not heard back from CS

I paid for a premium account, still showing as free account, filed a ticket and have not heard back from Funcom. Ticket #1178895, @AndyB , I’d appreciate any help or advice people may have…

Always happy to help! My advice is to find a good game.

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Was the payment succesful or did it fail?

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