Greetings HattoriHanzo!
Thank you for reaching out to us.
When it comes to reporting players, infractions to our policies, or you have issues with purchases you may have made, we ask that you reach out to us by opening a ticket like you have done.
When it comes to reporting bugs in our game, we ask that you come to our forum and provide all the information following this Bug Report Template:
For every report that has been reviewed and submitted to our dedicated team for investigation, or that is already known, we will put the ‘‘Report-Received’’ tag, while others may have further replies from us when more information is required.
For all of the reported bugs, we ask for patience and understanding from our players until a solution or an official communication is made in our forums.
Continuation of a pleasant week!