Server 2810 down, ping 9999

[Apoch]

Game mode: Online official
Type of issue: Crash
Server type: PvE
Region: America
Hardware: Unsure of exact model; I believe Xbox one s.

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Bug Description:

Server 2810 crashed. Me and my group of 3 other friends got kicked and none of us are able to join. The ping is listed as 9999 and shows it as empty.
I don’t know the exact error word for word but it’s “connection to host lost”
My internet is not the issue, my Xbox is not the issue. I’ve reset both my router and my Xbox, I’ve closed the game.

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Expected Behavior:

The game loads us in with no issues. Definitely don’t expect a ping of 9999.

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Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

Open up the game, select “play online”, select “pve” and filter it to show only official servers. Scroll to 2810 and attempt to play.

[Hugo]

Hello @Apoch, welcome to the forums.

Server 2810 has experienced an unexpected short downtime and is now be up and running, we apologize for the inconvenience.

[Apoch]

The server is down again we were fighting wolves and I’m sure our thralls and tames that were with us are dead now.

[Funbags]

At least someone answered you my game keeps freezing up when I get in inventorys to the point I gotta reinstall it just to play i said something about it yesterday and nothing back from funcom