Thralls With Wrong Appearances After Merge

[Mereel]

Game mode: [ Select one: (Online official)]
Type of issue: [ Select one: Bug]
Server type: [ Select one: PvE ]
Region: [ USA ]
Hardware: [ PS4 PRO ]

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Bug Description:

Hello, the other day I was transferred from Official Server 3739 to server 3734, I brought some thralls with me however when I place those thralls as guards or as crafters in stations they all take on the appearance and sounds of a white male with white hair, despite their intended individual race/gender and name. This issue is not only affecting thralls, in my inventory screen my character model displayed is obscured by the same white male overlaid over my character. I figured this was quirkiness due to the merge and a server restart would fix it, however it has now been two days.

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Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

1. Merge from another server with thralls in your inventory.
2. Attempt to place those thralls as guards or crafters.
3. All thralls display the same appearance when deployed.
4. The same default character model is overlaid over my character’s inside the inventory screen.
5. (etc)

[Pliskin]

Greetings Exile,

This is currently a known issue and our team is working on a fix. We thank you for your patience while we take care of this.

Please let us know if you encounter any other issues.