Welcome to the club
I have been writing to the Zendesk service for almost two months now because I no longer have the opportunity to realize 4 years of Twitch drops, consider that in the meantime I have redeemed the following drops:
Blood Crystal Katana
Yamatai Folding Screen
And I cannot realize them.
It’s basically like all the Twitch knowledge has been deleted from my account despite being all connected Funzon/Steam/Twitch.
This is all very weird and messed up esp. considering such mess-ups affect your Battlepass entitlements too which you paid for.
Try to unlink and relink your account and maybe restart the game (after waiting some 4h +/-?) see if it helps you in anyway.
But i’ve also flagged this issue via ticket once i saw that my battle-pass content was locked out, which was well paid for.
They really need to fix their entitlement system, for ex. CDPR’s Cyberpunk entitlement? I’m still broken on that link but when i check my NUS stuff it’s all there since I already claimed it, same with CryTEK, I’ve all my twitch stuff 0 questions asked even tho my links broke.