While I was in the game all my structures disappeared - Official Server #1043 - PvE Conflict

Good evening,
I contact you to report a problem that happened to me, yesterday evening, during a game.
While I was in the game all my structures disappeared. I need to recover all the structures.
I wouldn’t want to lost the hours of gameplay used to build them.
Also, I log into the Server regularly to update the facilities
What happened?
Can you help me?

All clan members have been banned from Official Servers, with whom and where can we discuss about this?

You can read the ToS, it is also mentioned there how to contact ZenDesk who are the ones dealing with issues on official servers:

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