[XBOX] Ban not working

The server I admin on won’t let me ban people from it. I can click ban and it adds them to the list, do a server restart but they can still join. What should I do because the server community as a whole wants them gone.

Possible work around until this is fixed??

Password protect the server and only give the people you want the info?

if the password would stay on after a restart instead of one of our admins having to try and be the first one on to reapply the password, that would be nice.

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