AURA PVP server admin abuse, racism etc

me and my group were just banned since we are not Russian. they banned us on presumption we are americans but we were all EU players.
we all got banned, because of the admins presuming we have high ping… before the ban we were called out with racist slurs from the admins and with little regard of personal integrity. We were all EU players and had a ping of 60 and they still banned us.