I have an open Customer Support request for more than 6 months now, and I keep receiving this marvelous template as a reply:
Greetings Exile,
We currently experience a high number of contacts from our community, and regret not having been able to do an in depth investigation on the issue you reported.
We hope it has already improved on its own. However, if this still impacts your experience on official servers, please feel free to get back to us and let us know.
Thank you for your patience and understanding.
Obviously, my issue can’t resolve on its own. Can this be looked into? Thank you!