Can't get to server screen

Game mode: [SELECT ONE] Online official | Online private | Single-player | Co-op
Type of issue: [SELECT ONE] Crash | Bug | Performance | Other
Server type: [SELECT ONE] PvP | PvE-Conflict | PvE
Region: [ Please enter your server region ]
Mods?: [ Are mods installed: Yes | No ]
Edition: [ Select one: Steam | Microsoft Store | Game Pass | Epic Games Store ]


Bug Description:

A clear and concise description of what the bug is.


Installed Mods:

If you answered ‘Yes’ to using mods, please list all your active mods. Otherwise, skip or delete this section.


Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

  1. Step 1
  2. Step 2
  3. Step 3
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I can’t get online. I am online, I can go all over the internet online. I was in-game this morning, logged out and can’t get back in. This is occurring on a daily basis for both my husband and I, on 2 separate computers, at the same time. We get online every day and then we can’t, and that’s just about everyday right now. What gives? We have no mods, we play on a private server. Is Funcom limiting our game time?

Same here. I can get to the selection menu. eventually the loading will stop responding. before this happened I had issues with steam and the game’s launcher took sometime to come up.

Try now. Just got on.

thanks, but i still can’t get on.

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