Character disappears from the base

Game mode: [ Select one: (Online official ]
Type of issue: [ Select one: | Bug | ]
Server type: [ Select one: PvP ]
Region: [South America ]
Hardware: [ PS4 ]

Bug Description:

A clear and concise description of what the bug is.
character disappears from the base and I have to use the recover feature, but I lose all equipment, twice in a row yesterday, please resolve, otherwise I’ll have to play just to equip minion

Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

  1. server 4500
  2. (etc)

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