TLDR: Using Agartha Warp COMPLETELY reset my character. I returned to Agartha (via Agarta Warp) after some questing and instead of appearing as my usual self, I instead returned as a level 1 male Templar (as opposed to a level 50 female Dragon) with no clothes, no gear and no inventory space (I co…

Try to get yourself out of Agartha too. Some players report success by going to one of the hubs (London, NY, Seoul) for example.

Relogging for me leads me to a character selection screen with the default background and level 1 characters. Starting the game crashes to desktop, so I’d be careful to recommend it as a solution.

Had the same reset bug but unable to log back into the game. Get stuck on the Agartha loading screen then game crashes!

It’s what worked for me; just might need to try a couple times. The point is that this is a known issue, we’re working on it, and you haven’t actually lost anything :slight_smile:

Same as the posters above. Tried relogging and game crashed. Tried a second time and character was still wiped. Tried a third time and game crashed. Glad it’s a known issue but logging out and back in is not working. I have 2 alts I’m not touching for fear of loosing them too…

It worked for me on the third attempt. Everything seems restored (inventory scrambled). Gear can be equipped, zones can be traveled to.

Thanks for the quick response Andy. At the moment, logging back in and out isn’t working for me (I’ve been doing it on and off for the last half hour or so), but I’m still coming back to lvl 1 templar log in screen (the only thing I appear to have kept is my name).

Gotcha. I’m sorry it’s not quite working for you yet. The safest thing to do right now would be to just hold off for a bit until we give the green light. We may need to restart the servers at some point as well. Regardless, we’re sincerely sorry for any trouble these issues are causing you. Tha…

OK 4th attempt worked - only inventory messed up but fine - will wait to check the alts though - thanks for reply

If this is a known issue now, could you put something in the launcher? I am afraid to try log in again after an apparent wipe to level 1 with nothing on me until there’s a sign things should be safe again…

Character Reset Bug

Secret World Legends Support Bug Reports

AndyB February 28, 2018, 5:32pm 24

Closing old topics. If new issues arise, please make new posts.

Topic		Replies	Views
Umm, hopefully I didn't lose my char :) Bug Reports	12	1155	February 28, 2018
Character Deleted? General Discussion	3	624	March 1, 2018
Character erased! Support	2	644	November 28, 2018
Character Wipe after Logout error Xbox Bug Reports	3	308	September 24, 2022
Can't get past Agartha loading screen Support	6	726	February 12, 2019

Character Reset Bug

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