Character transfer problem

Are character transfers open at the moment? I have bought Funcom Points and attempted to make a transfer, but when asked to pick a character, the drop down menu is just empty.

I’m a returning player with all my characters on fury, but there’s not much point in playing if I can’t get transferred to a populated server.

I’ve left a ticket with support, just curious if anyone else is encountering the same problem or it is just me.

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They’re working, however if you have a failed or pending payment on your account page it won’t work