Charakter is deleted, no answer from support please HELP

Hello, 7 days ago I bought a premium account and paid for it twice.

My character MARTYRIS (level 80) has since been deleted. PLEASE give it back to me!

Nobody answers my in-game ticket, ANDYB doesn’t react to messages and nobody helps me here either. The time will soon run out and I did not have anything from the premium account because you deleted my character.

Please give me my Char Martyris back!

Thanks in advanced, best regards