Connection refused - you can contact the custumer support

hi devs . when i was explore the map with my friends , my internet connection explode and reconnect again. i cant connect to the server until now . i tried to many times to connect to the server but I encounter this error : connection refused - you can contact the customer support here .
help plsss

I have heard people having some luck by reinstalling the game but I have not personally experienced this issue to confirm whether it works or not.

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