Hey there,
We unfortunately don’t handle refunds. Should you wish to proceed with a reimbursement, please get in touch with the storefront you acquired the game should your situation qualify for it.
Apologies for the inconvenience.
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You know the situation very well… And you know that no store will return money because it’s not their problem. I am fed up with your empty promises, in 6 months you can make a new game… You don’t care about the problem. You act like fraudsters and not as an adequate company who care about the fate of customers who face a problem because of your illiterate actions…
Not dear Funcom, scammers. Get the money back!!!
Months and the answer still is we do not unfortunately hand refunds and sorry for the inconvenience. Really Ignasis, that’s it , sorry for the inconvenience that your players can not play your game for months that they brought that worked before you updated it??? That is all your customers get. WOW months and still that is up, I sometimes wonder what you all work on , sure Dune but you still have to sell that game to us and at this rate no one will trust funcom to have a playable game even for some.
I am lucky I do not have this issue but wow can feel for all the players you are blowing off with your sorry for you inconvenience after months of not being able to be played what they paid for. I have to say your customer service sucks dude.
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Someone recommended since it’s potentially a battleeye issue (seeing as now also I get battle eye error messages even for servers that do not run it), someone suggested I uninstall - completely delete the battle eye files, restart the computer, use verify files to reinstall, restart again, and… Drumroll, please!
NADA! If anything seems to be running worse… As half the time it gives me a battle eye message that requires the game to be restarted, the other half the time, it tells me it just can’t connect and if I try to connect after it finally lets me in, which the latter is what it was doing before taking 15m-1hr to get me that can’t connect message. Running on windows 10. Can someone PLEASE just tell me what to do to get this working?
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I believe I stated earlier that even clean-slating the OS didn’t have any improvement.
And we have another testlive going, and still no word from anyone if this issue is even being considered.
All we have is this response.
Update 2.1 will be released live this week unless any major issues are found during this testing period.
Thanks for letting us know your connectivity issues were fixed on that branch.
Those of you still suffering from these connectivity issues, could you let us know if you’re experiencing the same problems on Testlive?
Hey there,Quick update again: We’ll incorporate the latest BattlEye update with an incoming Testlive patch. Those of you affected by the connectivity issues, please give it a go once it’s available to see if your issue is resolved. This way we can start isolating cases that were not covered by this issue.
However these fixes were never mentioned in any of the updates, and if anything the issue has actually worsened. It is now affecting more systems than it did previously.
Either drop FLS, or fix it. You guys need to do this before you work on adding more broken patches.
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In testing with the current Testlive version, it appears to be slightly better, but is still a major issue. We have yet to hear of any real recognition of this problem, and it is not mentioned at all in any of the patch notes. I have repeatedly requested information, only to be met with total silence.
It is apparent that Funcom would rather ignore the issue. Which is probably a directive being pushed down by Tenecent. (Again Ignasis I said “probably”. Don’t convolute my words again. Facts are speaking louder than your attempt to hush them. You might want to take a reality check before you quote me again. Also, don’t bother unless you’re planning on providing actual information. The empty information is getting really old. I can understand you might not know the answer, or might not be able to say anything. I work closely with a few different developers, and am familiar with this dance. It would be refreshing if Funcom actually decided to take ownership of the issue though, and give us some hope that they actually give a shill about players.)
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I wanted to share the joy, set Windows 10, Conan launched. And I want to say that the problem is solved… no, periodically issues an unknown error and closes the program, or does not load the list of servers when searching for servers. Help reboot Steam or reboot the game. The problem with the opening video was not solved, I understood this general problem, to leave this problem unresolved complete failure and shame of the company Funcom. And the insolvency of this company as game developers.
I have always bought games and explained this with an elementary RESPECT FOR PEOPLE who have spent TIME AND EFFORT making this game. But after all that is said above in this forum and understanding the attitude of this company towards PEOPLE AND CUSTOMERS where they are watered with UNCLEANINGS and CHEATED elementary, I will review these decisions to buy the product of this company and urge others to treat this company with a certain amount of distrust.
This company and the people in this company absolutely DO NOT CARE ABOUT PEOPLE who got into this situation and spent TIME AND STRENGTH.
This company should and will be equated with fraudsters and lay professionals in this area, are elementary unsuitable.
I do not encourage you to buy pirated editions of games, but we have a great saying “Buy games from real pirates”
Funcom you screwed up on all fronts.
Scammers return the money!!!
Never saw this post because its from September,
someone pinned it up now with some post,
BUT BY THE WAY…
WE JUST CANT PLAY AT SOUTH AMERICAN SERVERS
BECAUSE OF THE CRASHES AND LAGS all day long,
Examples of servers with the SAME PROBLEM:
1977/1975/1978/1979/1986/1996
all kinds, PVP, PVE-C, PVE
i play from south of Brazil,
better saying… i dont play anymore because of this,
thousands of hours on this game and had to finally stop because of the lag !!!
OBS: W10 PRO, Z270X ULTRA, 32gb RAM DDR4,
Internet tests made on two sites, all ok,
GTX 1070 Mini Zotac, I7 7700k OC 4,5ghz
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Failed to Login!
Please restart or try again later.
This is the message I am getting at the moment.
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Getting the same error. It worked fine yesterday. Small update today and now I can’t login. GG
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Same for me.
Failed to login.
out of the bleu. 2 accounts.
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same for me! wtf? why we didnt get information about this on forum? I have to check all themes that to know what happened? WTF FUNCOM? I have paid u money!
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Hello everyone, the “Failed to login” problem is related to Steam. Please try to close Steam completely and open it again, it should solve it.
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I’m afraid that didn’t work. Restarted Steam, still get “Failed to Login! Please restart or try again later.”
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working for me thanks!
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Failed to Login!
Please restart or try again later.
Same message. Two hours before it worked. Meanwhile nothing changed on my PC Side.
Restarting the game or steam doesnt work. Proofing game files also doesnt help.
This is the first time I experienced this problem with the new live services of Funcom.
But it seems I am not the only one today.
Does anybody knows a workaround?
BTW its my own server, just had to do some Admin stuff for players, which are currently online.
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Still same problem, game, steam and pc was restarted many many times.
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Good thing I cant connect to MY server that I purchased yesterday because I cant connect to YOUR ■■■■■■ servers.
In Fact I cant even play Singleplayer.
A year ago everything was fine…
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If you have your own server try turning off battleye and connecting. This happened to me in June 16th patch. The only way I could play is on a private server with battleye turned off.
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I don’t think BattlEye has anything to do with this. Even if you launch the game without BattlEye you still get the exact same error. The issue is steam related.
[2020.12.27-14.32.05:384][837]LogFuncomLiveServices:Error: Error in Login: Failed to connect to Steam WebAPI GetUserInfo: Timeout
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