Crash | Many Servercrashes since 26.10

Game mode: Online private
Type of issue: Crash
Server type: PvE
Region: EU


@Community

We have server crashes since 26.10 and we don’t know exactly why. Yesterday we noticed that the server could crash shortly after a teleport. The server is very well visited and has many large bases.

serverinfo:
160+ active player
database size over 340 mb
last wipe 20.08.18
no mods

I looked through our old logs and I noticed something. shortly before the crashes a fall or teleport is logged. here are a few examples of our many crashes

[2018.10.26-21.23.52:990][469]Combat:Display: [BasePlayerChar_C_12] Start: -18483.388672 End-19240.849609 Fall Distance: 757.460938
[2018.10.26-21.23.52:990][469]Combat:Display: [BasePlayerChar_C_12]  Falling Velocity:-1218.453491 Percent of deadly fall velocity: 0.156038
[2018.10.26-21.23.52:990][469]Combat:Display: [BasePlayerChar_C_12] Final fall damage:67.876625
[2018.10.26-21.23.53:019][471]Network:Warning: Data: BP_BuildFoundation_T3_Aquilonia_C_101 (server) sent 1705.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.10.26-21.23.53:019][471]Network:Warning: Data: FunCombat_PlayerController_C_4 (server) sent 1542.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.10.26-21.23.55:008][599]Network:Warning: Data: BasePlayerChar_C_15 (server) sent 50.0 parts per second > 40 (sample window size: 2.00 seconds)
[2018.10.26-21.23.55:009][599]Network:Warning: Data: BP_BuildFoundation_C_2221 (server) sent 1540.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.10.26-21.23.55:009][599]Network:Warning: Data: BP_BuildTriangleFoundation_C_834 (server) sent 1375.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.10.26-21.23.55:009][599]Network:Warning: Data: BP_BuildTriangleFoundation_C_828 (server) sent 1561.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.10.26-21.23.55:908][657]LogThreadingWindows:Error: Runnable thread TaskGraphThreadNP 2 crashed.
[2018.10.26-21.23.55:908][657]LogWindows:Error: === Critical error: ===
[2018.10.26-21.23.55:908][657]LogWindows:Error: 
[2018.10.26-21.23.55:908][657]LogWindows:Error: Fatal error!
[2018.10.26-21.23.55:908][657]LogWindows:Error: 
[2018.10.26-21.23.55:908][657]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x3beafff4
[2018.10.26-21.23.55:908][657]LogWindows:Error: 
[2018.10.26-21.23.55:908][657]LogWindows:Error: !0x0000000000000000
[2018.10.26-21.23.55:908][657]LogWindows:Error: 
[2018.10.26-21.23.55:908][657]LogWindows:Error: Crash in runnable thread TaskGraphThreadNP 2
[2018.10.26-21.23.55:965][657]LogExit: Executing StaticShutdownAfterError
[2018.10.26-21.23.55:965][657]LogWindows: FPlatformMisc::RequestExit(1)
[2018.10.26-21.23.55:965][657]Log file closed, 10/26/18 23:23:55

[2018.11.11-19.49.47:056][699]Combat:Display: [BasePlayerChar_C_114] Start: -7148.159668 End-8613.942383 Fall Distance: 1465.782715
[2018.11.11-19.49.47:056][699]Combat:Display: [BasePlayerChar_C_114]  Falling Velocity:-1701.855103 Percent of deadly fall velocity: 0.501325
[2018.11.11-19.49.47:056][699]Combat:Display: [BasePlayerChar_C_114] Final fall damage:94.249115
[2018.11.11-19.49.47:735][703]LogThreadingWindows:Error: Runnable thread TaskGraphThreadNP 1 crashed.
[2018.11.11-19.49.47:735][703]LogWindows:Error: === Critical error: ===
[2018.11.11-19.49.47:735][703]LogWindows:Error: 
[2018.11.11-19.49.47:735][703]LogWindows:Error: Fatal error!
[2018.11.11-19.49.47:735][703]LogWindows:Error: 
[2018.11.11-19.49.47:735][703]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x2bbf52e0
[2018.11.11-19.49.47:735][703]LogWindows:Error: 
[2018.11.11-19.49.47:735][703]LogWindows:Error: !0x0000000000000000
[2018.11.11-19.49.47:735][703]LogWindows:Error: 
[2018.11.11-19.49.47:735][703]LogWindows:Error: Crash in runnable thread TaskGraphThreadNP 1

[2018.11.12-21.07.53:984][ 98]Combat:Display: [BasePlayerChar_C_36] Start: -22916.847656 End-23583.050781 Fall Distance: 666.203125
[2018.11.12-21.07.53:984][ 98]Combat:Display: [BasePlayerChar_C_36]  Falling Velocity:-1148.020996 Percent of deadly fall velocity: 0.105729
[2018.11.12-21.07.53:984][ 98]Combat:Display: [BasePlayerChar_C_36] Final fall damage:29.604198
[2018.11.12-21.07.54:126][103]LogNetPackageMap:Warning: UPackageMapClient::InternalLoadObject: Unable to resolve default guid from client: PathName: BPGameItemFood_RawMeat_C_1118, ObjOuter: /Game/Maps/ConanSandbox/ConanSandbox.ConanSandbox:PersistentLevel.BasePlayerChar_C_83.ShortcutBarInventory 
[2018.11.12-21.07.54:126][103]LogNetPackageMap:Warning: UPackageMapClient::InternalLoadObject: Unable to resolve default guid from client: PathName: BPGameItemFood_RawMeat_C_1118, ObjOuter: /Game/Maps/ConanSandbox/ConanSandbox.ConanSandbox:PersistentLevel.BasePlayerChar_C_83.ShortcutBarInventory 
[2018.11.12-21.07.54:645][120]CODEConanGameState:Warning: No guild found with id = 79695. Number of registered guilds = 89.
[2018.11.12-21.07.54:646][120]CODEConanGameState:Warning: No guild found with id = 79695. Number of registered guilds = 89.
[2018.11.12-21.07.54:963][128]CODEConanGameState:Warning: No guild found with id = 712677. Number of registered guilds = 89.
[2018.11.12-21.07.54:963][128]CODEConanGameState:Warning: No guild found with id = 712677. Number of registered guilds = 89.
[2018.11.12-21.07.55:429][142]LogThreadingWindows:Error: Runnable thread TaskGraphThreadNP 0 crashed.
[2018.11.12-21.07.55:429][142]LogWindows:Error: === Critical error: ===
[2018.11.12-21.07.55:429][142]LogWindows:Error: 
[2018.11.12-21.07.55:429][142]LogWindows:Error: Fatal error!
[2018.11.12-21.07.55:429][142]LogWindows:Error: 
[2018.11.12-21.07.55:429][142]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xb2eefff4
[2018.11.12-21.07.55:429][142]LogWindows:Error: 
[2018.11.12-21.07.55:429][142]LogWindows:Error: !0x0000000000000000
[2018.11.12-21.07.55:429][142]LogWindows:Error: 
[2018.11.12-21.07.55:429][142]LogWindows:Error: Crash in runnable thread TaskGraphThreadNP 0
[2018.11.12-21.07.55:476][142]LogExit: Executing StaticShutdownAfterError
[2018.11.12-21.07.55:476][142]LogWindows: FPlatformMisc::RequestExit(1)
[2018.11.12-21.07.55:476][142]Log file closed, 11/12/18 22:07:55

[2018.11.15-17.03.34:570][414]Streaming:Display: Waiting for streaming completed (teleport, unload)
[2018.11.15-17.03.34:570][414]LogEngine: BlockTillLevelStreamingCompleted: 11
[2018.11.15-17.03.34:590][415]Streaming:Display: Waiting for streaming completed (teleport, load)
[2018.11.15-17.03.34:590][415]LogEngine: BlockTillLevelStreamingCompleted: 12
[2018.11.15-17.03.34:633][418]Streaming:Display: Waiting for streaming completed (teleport): Done.
[2018.11.15-17.03.34:634][418]GUI:Display: C:\B\branch_ConanSandbox_Stable\code\UE4\Source\ConanSandbox\Character\ConanPlayerController.cpp(3362): AConanPlayerController::TeleportTick: SetTeleportState(0), TeleportState=2
[2018.11.15-17.03.34:896][434]BattlEyeLogging: BattlEyeServer: Player 0 is now In Play
[2018.11.15-17.03.35:398][463]Network:Warning: Data: InstancedFoliageActor_1 (server) sent 1114.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-17.03.35:398][463]Network:Warning: Data: BP_BuildFoundation_T2_C_29 (server) sent 1648.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-17.03.35:398][463]Network:Warning: Data: BP_BuildTriangle_T2_C_24 (server) sent 2273.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-17.03.35:398][463]Network:Warning: Data: BP_BuildFoundation_C_1715 (server) sent 2784.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-17.03.35:399][463]Network:Warning: Data: BP_BuildFoundation_C_2209 (server) sent 1348.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-17.03.35:399][463]Network:Warning: Data: BP_BuildFoundation_C_2208 (server) sent 1691.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-17.03.35:399][463]Network:Warning: Data: InstancedFoliageActor_0 (server) sent 6266.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-17.03.36:601][503]LogThreadingWindows:Error: Runnable thread TaskGraphThreadNP 0 crashed.
[2018.11.15-17.03.36:601][503]LogWindows:Error: === Critical error: ===
[2018.11.15-17.03.36:601][503]LogWindows:Error: 
[2018.11.15-17.03.36:601][503]LogWindows:Error: Fatal error!
[2018.11.15-17.03.36:601][503]LogWindows:Error: 
[2018.11.15-17.03.36:601][503]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x347d30c8
[2018.11.15-17.03.36:601][503]LogWindows:Error: 
[2018.11.15-17.03.36:601][503]LogWindows:Error: !0x0000000000000000
[2018.11.15-17.03.36:601][503]LogWindows:Error: 
[2018.11.15-17.03.36:601][503]LogWindows:Error: Crash in runnable thread TaskGraphThreadNP 0
[2018.11.15-17.03.36:655][503]LogExit: Executing StaticShutdownAfterError
[2018.11.15-17.03.36:655][503]LogWindows: FPlatformMisc::RequestExit(1)
[2018.11.15-17.03.36:655][503]Log file closed, 11/15/18 18:03:36

[2018.11.15-18.42.55:221][196]Streaming:Display: Waiting for streaming completed (teleport, unload)
[2018.11.15-18.42.55:221][196]LogEngine: BlockTillLevelStreamingCompleted: 17
[2018.11.15-18.42.55:235][197]Streaming:Display: Waiting for streaming completed (teleport, load)
[2018.11.15-18.42.55:235][197]LogEngine: BlockTillLevelStreamingCompleted: 18
[2018.11.15-18.42.55:295][200]Streaming:Display: Waiting for streaming completed (teleport): Done.
[2018.11.15-18.42.55:295][200]GUI:Display: C:\B\branch_ConanSandbox_Stable\code\UE4\Source\ConanSandbox\Character\ConanPlayerController.cpp(3362): AConanPlayerController::TeleportTick: SetTeleportState(0), TeleportState=2
[2018.11.15-18.42.55:297][200]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_5 (server) sent 3128.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.55:298][200]Network:Warning: Data: InstancedFoliageActor_0 (server) sent 11402.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.55:298][200]Network:Warning: Data: BP_HL_BuildCeiling_T3_C_21 (server) sent 1964.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.55:298][200]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_3 (server) sent 1410.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.55:298][200]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_2 (server) sent 1602.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.55:299][200]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_4 (server) sent 2129.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.56:674][281]BattlEyeLogging: BattlEyeServer: Player 0 is now In Play
[2018.11.15-18.42.56:914][296]CODEConanGameState:Warning: No guild found with id = 732546. Number of registered guilds = 84.
[2018.11.15-18.42.56:914][296]CODEConanGameState:Warning: No guild found with id = 732546. Number of registered guilds = 84.
[2018.11.15-18.42.57:295][320]Network:Warning: Data: FunCombat_PlayerController_C_10 (server) sent 1531.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.57:295][320]Network:Warning: Data: FunCombat_PlayerController_C_0 (server) sent 10296.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.57:295][320]Network:Warning: Data: FunCombat_PlayerController_C_0 (server) sent 114.5 parts per second > 40 (sample window size: 2.00 seconds)
[2018.11.15-18.42.57:296][320]Network:Warning: Data: FunCombat_PlayerController_C_0 (server) received 2115.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.15-18.42.57:446][320]LogThreadingWindows:Error: Runnable thread TaskGraphThreadNP 2 crashed.
[2018.11.15-18.42.57:446][320]LogWindows:Error: === Critical error: ===
[2018.11.15-18.42.57:446][320]LogWindows:Error: 
[2018.11.15-18.42.57:446][320]LogWindows:Error: Fatal error!
[2018.11.15-18.42.57:446][320]LogWindows:Error: 
[2018.11.15-18.42.57:446][320]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0xcf98ad90
[2018.11.15-18.42.57:446][320]LogWindows:Error: 
[2018.11.15-18.42.57:446][320]LogWindows:Error: !0x0000000000000000
[2018.11.15-18.42.57:446][320]LogWindows:Error: 
[2018.11.15-18.42.57:446][320]LogWindows:Error: Crash in runnable thread TaskGraphThreadNP 2
[2018.11.15-18.42.57:506][320]LogExit: Executing StaticShutdownAfterError
[2018.11.15-18.42.57:506][320]LogWindows: FPlatformMisc::RequestExit(1)
[2018.11.15-18.42.57:506][320]Log file closed, 11/15/18 19:42:57

[2018.11.23-01.46.56:662][157]Streaming:Display: Waiting for streaming completed (teleport, unload)
[2018.11.23-01.46.56:662][157]LogEngine: BlockTillLevelStreamingCompleted: 25
[2018.11.23-01.46.56:674][158]Streaming:Display: Waiting for streaming completed (teleport, load)
[2018.11.23-01.46.56:675][158]LogEngine: BlockTillLevelStreamingCompleted: 26
[2018.11.23-01.46.56:716][161]Streaming:Display: Waiting for streaming completed (teleport): Done.
[2018.11.23-01.46.56:717][161]GUI:Display: C:\B\branch_ConanSandbox_Stable\code\UE4\Source\ConanSandbox\Character\ConanPlayerController.cpp(3362): AConanPlayerController::TeleportTick: SetTeleportState(0), TeleportState=2
[2018.11.23-01.46.57:090][189]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_4 (server) sent 1635.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-01.46.57:091][189]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_3 (server) sent 1416.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-01.46.57:091][189]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_5 (server) sent 3146.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-01.46.57:091][189]Network:Warning: Data: BP_HL_BuildTriangleFoundation_T3_C_2 (server) sent 1609.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-01.46.57:092][189]Network:Warning: Data: BP_HL_BuildCeiling_T3_C_20 (server) sent 1471.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-01.46.57:092][189]Network:Warning: Data: InstancedFoliageActor_0 (server) sent 4531.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-01.46.58:158][261]BattlEyeLogging: BattlEyeServer: Player 0 is now In Play
[2018.11.23-01.46.59:793][351]LogThreadingWindows:Error: Runnable thread TaskGraphThreadNP 3 crashed.
[2018.11.23-01.46.59:793][351]LogWindows:Error: === Critical error: ===
[2018.11.23-01.46.59:793][351]LogWindows:Error: 
[2018.11.23-01.46.59:793][351]LogWindows:Error: Fatal error!
[2018.11.23-01.46.59:793][351]LogWindows:Error: 
[2018.11.23-01.46.59:793][351]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x8ffefff4
[2018.11.23-01.46.59:793][351]LogWindows:Error: 
[2018.11.23-01.46.59:793][351]LogWindows:Error: !0x0000000000000000
[2018.11.23-01.46.59:793][351]LogWindows:Error: 
[2018.11.23-01.46.59:793][351]LogWindows:Error: Crash in runnable thread TaskGraphThreadNP 3
[2018.11.23-01.46.59:848][351]LogExit: Executing StaticShutdownAfterError
[2018.11.23-01.46.59:848][351]LogWindows: FPlatformMisc::RequestExit(1)
[2018.11.23-01.46.59:848][351]Log file closed, 11/23/18 02:46:59

[2018.11.23-02.04.11:827][602]Streaming:Display: Waiting for streaming completed (teleport, unload)
[2018.11.23-02.04.11:828][602]LogEngine: BlockTillLevelStreamingCompleted: 1
[2018.11.23-02.04.11:840][603]Streaming:Display: Waiting for streaming completed (teleport, load)
[2018.11.23-02.04.11:840][603]LogEngine: BlockTillLevelStreamingCompleted: 2
[2018.11.23-02.04.11:881][606]Streaming:Display: Waiting for streaming completed (teleport): Done.
[2018.11.23-02.04.11:882][606]GUI:Display: C:\B\branch_ConanSandbox_Stable\code\UE4\Source\ConanSandbox\Character\ConanPlayerController.cpp(3362): AConanPlayerController::TeleportTick: SetTeleportState(0), TeleportState=2
[2018.11.23-02.04.13:082][696]Network:Warning: Data: InstancedFoliageActor_0 (server) sent 8839.0 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-02.04.13:083][696]Network:Warning: Data: FunCombat_PlayerController_C_0 (server) received 1109.5 bytes per second > 1024 (sample window size: 2.00 seconds)
[2018.11.23-02.04.13:134][700]BattlEyeLogging: BattlEyeServer: Player 0 is now In Play
[2018.11.23-02.04.14:607][794]LogThreadingWindows:Error: Runnable thread TaskGraphThreadNP 1 crashed.
[2018.11.23-02.04.14:607][794]LogWindows:Error: === Critical error: ===
[2018.11.23-02.04.14:607][794]LogWindows:Error: 
[2018.11.23-02.04.14:607][794]LogWindows:Error: Fatal error!
[2018.11.23-02.04.14:607][794]LogWindows:Error: 
[2018.11.23-02.04.14:607][794]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x1147fff4
[2018.11.23-02.04.14:607][794]LogWindows:Error: 
[2018.11.23-02.04.14:607][794]LogWindows:Error: !0x0000000000000000
[2018.11.23-02.04.14:607][794]LogWindows:Error: 
[2018.11.23-02.04.14:607][794]LogWindows:Error: Crash in runnable thread TaskGraphThreadNP 1
[2018.11.23-02.04.14:683][794]LogExit: Executing StaticShutdownAfterError
[2018.11.23-02.04.14:683][794]LogWindows: FPlatformMisc::RequestExit(1)
[2018.11.23-02.04.14:683][794]Log file closed, 11/23/18 03:04:14

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Dead player teleport to big base
  2. player teleport from maproom to obelisk
2 Likes

Thanks, Terrance. I will forward this thread to the dev team!

Does the server crash if an admin teleports too?

1 Like

Thanks. No, with the admin teleport i had no problems so far.

1 Like

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