Downloaded game for the first time and it won't launch

It says Update Manager encountered a problem. What do I need to do to make it work?

Go to the last tab on the launcher and click the repair button.

It doesn’t give me that option. After clicking the icon on the desktop the first thing that comes up is that error message. Also just tried downloading it again from Steam instead of Funcom and I got the same error message.
Here is my crashlog if it helps.

Access Violation (0xC0000005) in C:\Program Files (x86)\Funcom\Secret World Legends\ClientPatcher.exe
Access violation reading from memory location 0x00000000.


CS:0023 DS:002B ES:002B
FS:0053 GS:002B SS:002B

Flags: 00010246
FPU Ctrl:0009001F

Stack from address 0x0075ED2C
05386090 05382fe4 05382f40 00f389dc 05382f40 00f38b40 05382f40 00000010 0000001f 3f800000
ca8ad77a 0075ed94 00f3b9dc 0000000f 00000010 00000000 05383050 05386090 63746150 00726568
76c3e4bb 00000003 00000007 0000000f 00008040 ca8ad7b6 0075f740 00e9d02e 6ad9029b 00fd5918

[0x01190B92] Scaleform::System::default constructor closure' + 0x2FEFB2 [0x00F3B9DC] Scaleform::System::default constructor closure’ + 0xA9DFC
[0x00E9D02E] Scaleform::System::default constructor closure' + 0xB44E [0x00FD58C5] Scaleform::System::default constructor closure’ + 0x143CE5
[0x75FFFA29] BaseThreadInitThunk + 0x19
[0x772E7A7E] RtlGetAppContainerNamedObjectPath + 0x11E
[0x772E7A4E] RtlGetAppContainerNamedObjectPath + 0xEE

Try running in windows 7 or 8.1 compatibility mode

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That did not work. Same error.

Try running ClientPatcher.exe as administrator, that’s helped me when I’ve seen a similar error. 8.1 compatibility mode set for the game exes as @rephaim noted also.

Ran it as administrator in Windows 8 compatibility. Same error. Tried again with Windows 7 compatibility. Once again, same error.

Any other ideas or is that all?

If the patcher crashes before it even opens you’re probably missing the DirectX 9 runtimes, which are required even if you want to run the game in DX11.


Thank you. That one actually worked.

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