Downloaded game for the first time and it won't launch

jefronio · August 22, 2021, 12:52am

It says Update Manager encountered a problem. What do I need to do to make it work?

rephaim · August 22, 2021, 7:51am

Go to the last tab on the launcher and click the repair button.

jefronio · August 22, 2021, 10:33pm

It doesn’t give me that option. After clicking the icon on the desktop the first thing that comes up is that error message. Also just tried downloading it again from Steam instead of Funcom and I got the same error message.
Here is my crashlog if it helps.

Access Violation (0xC0000005) in C:\Program Files (x86)\Funcom\Secret World Legends\ClientPatcher.exe
Access violation reading from memory location 0x00000000.

Registers
EAX:00000000
EBX:032D31C0
ECX:00000000
EDX:00000000
ESI:032D31B0
EDI:032D31BC
ESP:0075ED2C
EBP:0075ED58
EIP:01190B92

CS:0023 DS:002B ES:002B
FS:0053 GS:002B SS:002B

Flags: 00010246
FPU Ctrl:0009001F

Stack from address 0x0075ED2C
05386090 05382fe4 05382f40 00f389dc 05382f40 00f38b40 05382f40 00000010 0000001f 3f800000
ca8ad77a 0075ed94 00f3b9dc 0000000f 00000010 00000000 05383050 05386090 63746150 00726568
76c3e4bb 00000003 00000007 0000000f 00008040 ca8ad7b6 0075f740 00e9d02e 6ad9029b 00fd5918

Callstack
[0x01190B92] Scaleform::System::default constructor closure' + 0x2FEFB2 [0x00F3B9DC] Scaleform::System::default constructor closure’ + 0xA9DFC
[0x00E9D02E] Scaleform::System::default constructor closure' + 0xB44E [0x00FD58C5] Scaleform::System::default constructor closure’ + 0x143CE5
[0x75FFFA29] BaseThreadInitThunk + 0x19
[0x772E7A7E] RtlGetAppContainerNamedObjectPath + 0x11E
[0x772E7A4E] RtlGetAppContainerNamedObjectPath + 0xEE

rephaim · August 23, 2021, 2:22am

Try running in windows 7 or 8.1 compatibility mode

jefronio · August 23, 2021, 3:01am

That did not work. Same error.

Broc · August 23, 2021, 5:54am

Try running ClientPatcher.exe as administrator, that’s helped me when I’ve seen a similar error. 8.1 compatibility mode set for the game exes as @rephaim noted also.

jefronio · August 23, 2021, 7:08am

Ran it as administrator in Windows 8 compatibility. Same error. Tried again with Windows 7 compatibility. Once again, same error.

jefronio · August 25, 2021, 3:58pm

Any other ideas or is that all?

Aeryl · August 25, 2021, 8:16pm

If the patcher crashes before it even opens you’re probably missing the DirectX 9 runtimes, which are required even if you want to run the game in DX11.

jefronio · August 25, 2021, 8:31pm

Thank you. That one actually worked.