Hello @Hugo,
It happens online o.s. #2010 PVE
I had about 45min before it happens I had completed the game and I had created a new one to lvl up and after wandering a little bit I entered at lvl 15+ I think the dregs dungeon and as I was entering and the loading screen started it stoped and start
to show the finishing video of the toon getting out the exiles land.