Basic Info:
Platform: Epic Games Store
Issue Type: Crash
Game Mode: Online Official
Server Type: N/a
Map: N/a
Server Name: N/a
Mods: N/a
Bug Description:
Got an error “Epic online services are unresponsive” straight in main menu of the game. The issue occurs also when proceeding to any game-related main menu items: the issue effectively blocks playing both online and offline.
Bug Reproduction:
Just run a game by means of Epic Game Store launcher. The issue persists even after fresh reinstallation of the game.
In addition, below are the logs of the game, at the moment of issue reproduction. It seems like root cause is related to some outdated SSL cert:
[2023.03.08-10.52.14:017][213]LogOnlineIdentityEpic:Display: Epic login success.
[2023.03.08-10.52.14:017][213]LogOnlineIdentityEpic:Display: Epic Connect Login…
[2023.03.08-10.52.14:271][255]LogOnlineIdentityEpic:Display: Epic connect login success.
[2023.03.08-10.52.36:490][319]LogHttp:Warning: 0000020072434300: request failed, libcurl error: 51 (SSL peer certificate or SSH remote key was not OK)
[2023.03.08-10.52.36:500][320]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt. (request type: struct PlayFab::ClientModels::FGetPlayerProfileRequest)
[2023.03.08-10.52.57:986][956]LogHttp:Warning: 0000020075FC2700: request failed, libcurl error: 51 (SSL peer certificate or SSH remote key was not OK)
[2023.03.08-10.53.12:988][687]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt. (request type: struct PlayFab::ClientModels::FGetPlayerProfileRequest)
[2023.03.08-10.53.34:482][986]LogHttp:Warning: 0000020063E96D00: request failed, libcurl error: 51 (SSL peer certificate or SSH remote key was not OK)
[2023.03.08-10.54.04:490][785]LogFuncomLiveServices:Error: In RepeatPlayFabClientRequest: Request Timeout or null response RepeatPlayFabClientRequest: Request Failed. Exhausted all retries. (request type: struct PlayFab::ClientModels::FGetPlayerProfileRequest)
[2023.03.08-10.54.04:490][785]LogFuncomLiveServices:Error: In Login: Request Timeout or null response RepeatPlayFabClientRequest: Request Failed. Exhausted all retries. (request type: struct PlayFab::ClientModels::FGetPlayerProfileRequest)
[2023.03.08-10.54.04:490][785]LogFuncomLiveServices:Error: Login failed: Request Timeout or null response RepeatPlayFabClientRequest: Request Failed. Exhausted all retries. (request type: struct PlayFab::ClientModels::FGetPlayerProfileRequest).
[2023.03.08-10.54.04:490][785]ConanSandbox: Requested Message FlsLoginFailed. (Currently Active message FlsLoggingIn)
[2023.03.08-10.54.04:490][785]ConanSandbox: MessageBoxWidget: Failed to Login! Epic online services are unresponsive.
[2023.03.08-10.54.04:491][785]ConanSandbox:Error: Failed to update friends and entitlements, UserIdRepl is not valid.
[2023.03.08-10.54.04:491][785]ConanSandbox: Force closing message box type FlsLoggingIn.