Game Crash - Changed Gender and Lost items in Wheel

Hi guys my family and I have been playing for about 3 weeks now again after a long period of being away. But this time we are playing on a private server not pvp. That being said since the last update it has been crashing with a blue screen error about every hour. Last night however when it did so I came back and was a man and no longer a woman and all my stuff in my wheel was gone. My sister also came back as a man, but all her journey steps were reset. Is there any way to change back to a woman and to fix the journey steps? Also why is is crashing every hour suddenly?

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