Do you have the program set to run as administrator? That may help. This may too: The Update Manager has encountered a problem and needs to close
Also, if you are looking for The Secret World, make sure to check this thread: How to Play The Secret World
If you are intending to play Secret World Legends, check out the new player guide here: https://www.tswdb.com/miscellaneous/the-ultimate-beginner-guide/ to get you up to speed on the differences between TSW and SWL. Or just hop in and relearn as you go.