How should this situation be resolved? How should I handle it? I'd like to ask for some advice. Thank you

[HighSaint]

Greetings XING798!
Thank you for reporting your situation.

In order for our team to properly assist you, please provide us further information following the below Bug Report Template:

NEW Bug Report Template

Bug Reporting Template We’re testing out a new forum component that allows for drop down menus and forms. While this is not a perfect solution for bug report forms, the goal is to make bug reporting easier and smoother. This is far from a final version and is subject to change or even be scrapped. Thank you! Once you fill out the form, the information prints in a box at the bottom of this post. Please scroll down so you can copy and paste for your own bug report. Basic Info Please fill out…

We’ll be awaiting your report!