Infinite server load screen South America / I demand money back

I need immediately to get my money back … impossible these 6 days I still have problems playing on 1 server. you are not responsible for the product you are selling and I do not see any official announcement from support … today I demand my pre-purchase money

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I want my money back to. 6 days and no solution.

And still the same problem. I want to know how to get money back to. This game is barely impossible to play on south america. Unresponsible people that have selled this thing here, when you are only concern about USA and other regions.

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