Kicked by battle eye reason query timeout?

Basic Info:

Platform: Steam
Issue Type: Other
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: 1520
Mods: None

Bug Description:

Disconnects from server every 15 mins pops up with kicked by bottle eye reason query timeout

Bug Reproduction:

Play on official server for 15 minutes






Bump, just wanted to say this is an amazing way to this is an amazing method to get help when the game isnt working correctly

Just wanted to say this is is an amazing method to find out that no one else has this bug apparently and that a quick search for “battle eye query timeout” on google gives a lot of reasons what could be wrong, because this software has nothing to do with the game itself (i know, a rare occurence) but is an anti-cheat software which is often implemented in all kinds of online games.

Also you forgot to mention the “since when”, the “recent system changes” and the “i checked that there are no programs running taht could be interfering with battleeye such as antivirus, firewalls and so on.”

Server 1732. Same issue. Players get disconnected every 5 minutes. The disconnections are hitting everyone on the server with no exceptions. This started to happen yesterday around noon on 1/4/2024.

Well lets see no system changes no programs running its been happening since AOW chapter 3 launch, this is the only game i play that uses battle eye so i couldnt tell you if its battle eye or conan google has only shown me people having this problem with battle eye and destiny 2 but all of the solutions to fix that issue doesnt work for conan, the closest thing i found on this forum was a battle eye issue from a year or 2 ago and the solution for that was wait for battle eye to fix the problem



Greetings @Uebe420

Thank you for taking the time to report this situation to us.

Would you by any chance have a screenshot of the error message being displayed on your end? If so, please feel free to provide us with it and I’ll go ahead and look into this situation.


Thank you for your screenshot Uebe420!

Since your issue is related with BattleEye itself, we suggest that you attempt to reach out to their support team so that they may assist you more efficiently.

Hope we were able to help :slight_smile:

Continue conquering the lands!

Well theu already said they cant help guess this mean i wont be conquering the lands anymore hard to do anything when you get booted from the server every 15 minute


Thank you for your reply Uebe420!

In that case, we’ll send your case to our team for further investigation.

Please keep an eye out for your forum notifications as we may reach out to you again in private to request more information.

Greetings Exiles,

To continue this investigation our team asked for a bit more information. Please reply to this message with:

  1. Server number
  2. Character and clan name
  3. Funcom ID
  4. Last date and approximate hour you experienced this situation

We urge you to take a moment and fill in all the requested data. This will help us find the exact moment the issue happened within the server logs and assist in pinpointing what’s happening.

Thank you so much for your attention and support.

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