Hello again,
Can you please share the MS Info log?
In order to generate an MSInfo file please follow the steps below:
1 - Press Win+R and in the displayed dialog box type “msinfo32”
2 - It should show a new screen called “System information” where underneath it should display “File”, click “File” while “System Summary” is highlighted and then “Export”
3 - Name your file as you see fit and save it to an easy-to-find location
4 - Send that file our way
We await your reply.