Loss of previous Battle Pass rewards

Basic Info:

Platform: Xbox Series X
Issue Type: Battle Pass
Game Mode: Online Official
Server Type: PvE-Conflict
Map: Exiled Lands
Server Name: 2506

Bug Description:

I have experienced a bug where my character falls through the floor of my base a couple times now. After the last time this happened however, I suddenly lost access to my previous battle pass rewards. I can no longer use any of the armors, structures, weapons, etc. that I had already earned in previous battle passes. They still show up in my ancestral knowledge section as green, but they are also greyed out and none of them show up for crafting in game anymore.

Bug Reproduction:

I was simply standing in my base for a prolonged period while doing something in real life.

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And now I can’t even ride my horse because it’s a wight horse

This has happened to me with some items like horses and items. I can’t remember if I logged out and back in or just waited a bit. Or just logged out and came back the next day. Eventually it all synced up I could use the horses/items again.

Someone who knows the background better will have technical details but as I understand the process that checks your access to these things can get confused and then you temporarily lose access.

I appreciate the info. This actually happened 2 nights ago, I just didn’t notice the battle pass issue until today. The floor glitch had happened before so I figured that was all it was. Hopefully it will remedy itself, although Chapter 4 is set to come out tomorrow and I’m hoping that doesn’t somehow complicate it further lol.

Try logging onto a single player game to see if you have access to Battle Pass content, then log back onto Official. Might work.

Thank you so much, that absolutely fixed it. I forgot I used to have to do that after game crashes to get back on to some servers as well. I am incredibly grateful.

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