Lost characters after the 09.11.2020 update

Game mode: [Online |

Problem: Characters gone
Region: [Here]na

***it’s happening on 2733 conflict my name on the server is funbags an on 2508pve name funbags can’t remember my name on 2508 conflict :cry:
My gamer tag is DANGLING DINER1

[Free text]


Steps on how to reproduce issue:
1.when i look at the server I’m 60

2.load in

3.it takes me to character creation

Its xbox wide. Everyone is dealing with this. They should just revert the patch and try again. This is an utter failure.

Game mode: [Online |]
Problem: [Crash | Bug | Performance | Misc]
Region: EU


Server official 2105

My character has been deleted in the most recent update

Character name - WhooptyWOO
Level 60

Gamer tag - WOOBUSINESS


Steps on how to reproduce issue:
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Same issue here on a dedicated server

same problem official 2502 2503 characters r gone

Game mode: [Online ]
Problem: [ Character deleted]
Region: [Europe]


After Xbox Patch 09.11.2020 my character has disappeared.
Server: Official server #2013 PvE - g-portal.com
Character name: Melianne - Level 47
Gamertag: Dark Drakmah


Steps on how to reproduce issue:
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Game mode: [Online]
Problem: [Crash | Bug | Performance | Misc]
Region: [EU]


Gamertag: TrioKsT
Character name: Leader on first ones, TrioKsT on the others.

Official EU servers #2100, #2119, #2106, #2117, #2118, dont care too much about the other servers, just these.

Character name: Patampukas

Official EU servers #2100, #2106

Character name: Melianne - Lv 47

Official server #2013 PVE - Europe

Game mode: [Online | Singleplayer]
Problem: [Crash | Bug | Performance | Misc]
Region: [Eu #2117 PVP gamertag: gerfsen]


[Since the 9.11.2020 update im now lvl1 on the server. Need help.]


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Charaktername Blacktemplar lv 60

Offizieller Server 2001pve europa Clan Moria

Thank you! Let’s hope the devs can fix it pretty quickly before people make new characters and aren’t able to access their old characters :sweat_smile:

Character name: Khultulun
Clan: Lost
Official PVE Server 2502, North America.

Steps to reproduce this problem:

  1. Update game
  2. Log in and see that all the progress my clan has made is inaccessible.

une aubaine pour les fast raids, niveau 60 dans 3h, beaucoup vont perdres leurs bases. GG

Game mode: [Online | Singleplayer] online
Problem: [Crash | Bug | Performance | Misc] bug
Region: [Here] Canada


[I’m on official server 2732 and lost my character my Clan please help character name was Katalina Savage Of The North]


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@Hugo I stopped and cancelled the update I’m safe right?

Platform xbox
Official server #2652 PVP
Character name Ksi Cargo80
Xbox gamer tag Ksi Cargo80
Tribe dunder mufflin
Level 60
What about my gear I also created new character on accident I’ve also used close to 20 fragments of power any way you guys could fix the issue and roll the servers back to the time that the update was released so I don’t lose my stuff mainly my vaulting pole :frowning:

@Strider5599 as mentioned in the first post, creating new characters does not result in the loss of any server-side data, as the older characters persist in the database under a different ID.

The issue only affects players who join an online server, it should not affect singleplayer or coop, so updating the client should have no ill-effect if you play in those modes.

Game mode: [Online | Singleplayer]
Problem: [Crash | Bug | Performance | Misc]
Region: [America]


My characters all got wiped off every server from the last update:
Luna - Level 60 - America - PVP #2652
Luna - Dont remember level - America - PVE-C #2506
Luna - Dont remember level - EU - PVE-C #2020


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@Hugo ok thanks I play on PVE so I won’t be login in at all

Ive noticed all the information regarding lost characters applies to official servers. How would I go about filing lost character information in regards to private servers? Obviously, I rent my own server, but all of our characters have been reset. Any suggestions?