Lost characters after the 09.11.2020 update

We’ll be merging all posts regarding this issue within this thread as the issue has been determined and the developers are working on a fix with the highest priority, apologies for the inconvenience caused.


Game mode: Online
Problem: Bug, Performance and or Misc
Region: North America

Platform Xbox
Official Server #2509 PvE Conflict
Character Name-Black Samurai
Xbox Gamer Tag -The6lackSamurai
Level 26

Downloaded new 7.3 gb update in xbox only to find that my character has been deleted

Game mode: [Online]
Problem: [Crash | Bug | Performance | Misc]
Region: [Latin America]

Missing char. (Bug after update)

Char: Sathra
Server: 2975

And for my friend too

Char: MaGoT
Server: 2975

Game mode: [Online ]
Problem: [ Bug ]
Region: [Worldwide?]

*Has the servers (builds) been wiped also?

*Can anyone still access their servers with upwiped characters? Or is it confirmed that everyone’s has been wiped :flushed:

That’s what it looks like hope they can fix it today not 2 months later

Non on a plus rien je suis dégoûtée il vont encore nous faire attendre leurs erreurs vont leurs faire perdre encore les peu de joueurs qu’il y avait

Structures are still present. Characters have been wiped.


Either way I’m not worried about the decay timer because the only thing they can really do is back the game up from just before the patch went live so we get everything back, seems like theres data files missing from this patch they’ve just put in place :rofl:

Structures aren’t going to matter if character wiped. No one will be in clan to invite you back


Thats what ive been saying. Revert is like the only option.

I know, but I’d like to know if the structure data is still there :nerd_face:

structures are still there.

1 Like

Game mode: [Online | Official PVE Conflict]
Problem: [Misc]
Region: [US]

[I have lost all my characters on official that I’ve checked so far.

Server 2508 and 2506 but I’ve been playing 2508 for the last month and a half and upon logging in it took me to the character creation screen.

Steps on how to reproduce issue:

Character name is Necrosia and is level 38, and the leader of the clan my girlfriend and I use to share our stuff.

Please tell me you guys didn’t wipe The entirety of official servers…

My girlfriends character, also on 2508’s name is Venus.

Two gamer tags that are affected are:



Everyone on Xbox has lost their characters. Crazy town


What a nightmare. Doesn’t take much oversight to test the patch on a server before releasing it to the whole platform.

Oh well I guess that’s how you kill a game

1 Like

Game mode: [Online
Problem: Bug
Region: EU official server #2105

[Free text]
Charter name Tara
Level 60
GT Dragoniul

Steps on how to reproduce issue:

Everyone in official Xbox server 2732 character has been deleted and now has to start over.

Its the same for all servers officiel and prived ones exept the solo.

Game mode: [Online | Singleplayer]
Problem: [Crash | Bug | Performance | Misc]
Region: [EU Xbox Offical 2105]

Character Lost
Name Bran Mak Morn Level 60
Gamer Tag AzzzARD92

Steps on how to reproduce issue: