Lvl 60 character lost during transfer

I got this message when i was transferring, Error processing transfer on server during import: exportfailed. Can any one help me

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Welcome to the Forum. You should report to Zendesk with as much information as possible. Information to get on Zendesk is in the introduction pages.


Welcome to the Forum. ┬─┬ノ( ͡° ͜ʖ ͡°ノ)
This problem often happens.
It can’t solved sorry.
The only solution at this time is to create a new cha.
Sry for the bad news but my third acc had the same problem.

try to get into other servers there are times that you get into some server that leaves you and others don’t, and if not you lost everything