My friend got banned from all official servers :(

Hello friends. I recently gave the new DLC as a gift to my friend who hadn’t played Conan in about a year. At that time, he was banned from only a few servers, he tried to contact Funcom through the ticket but never got a response. At that time didn’t matter because we were still able to play together, but today he found he is banned even on the new official servers Isle of Siptah. He never used any kind of cheat or hack!! His former clan probably did, but it is extremely unfair. I would like to know if there is any kind of review on this type of ban, because he tried again to report a ticket recently but it didn’t work. Please help! Without the responses of the tickets he has no options… :frowning:

See the section “Clan and Personal Responsibility”