Official # 1300 PvE server ping 9999 again. Please Help

Please help, ping server 9999 (PvE 1300 official)

Almost every day (once a day) the server ping drops to 9999. The same thing happened now. Yesterday I had a suspicious case after which the server crashed with a ping of 9999, but was quickly restored. I do not know if this applies to server crash or not, but I’ll tell you about it anyway. I fought while sitting on a horse and my stamina ran out when my HP was about 5%. I flew off the horse and at the same time remained on the horse in a fighting stance, and server (world) freezes and crash.(it was under such circumstances that the server crashed)

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Thanks for the help

You need to report server issues through zendesk.

Good Luck!