Official 2500 - Missing Assets - Time for a roll back!

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Basic Info:

Platform: Xbox One
Issue Type: Other
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: 2500

Bug Description:

I fired up the xBox today, prepared to spend the long weekend in the Exiled Lands, and my bases are empty. Ok, not totally empty. I still have table thralls and animals in pens, but the fighters I’ve been working to level up and outfit AND our pets and mounts are gone.

The server logs report a long list of decay entries, and that’s really odd. Our clan leader was active on the 27th. That’s less than a week, what is the deal? And what the heck happened to the decay timers for thralls, it’s set at an hour? That’s messed up.

This is what back-ups are for, right. To restore servers to a good save point when everything was right? Could we do that?

Bug Reproduction:

The bug was there when we logged into the server. The bug is the decay timer for thralls set to 1 day; thralls and pets are gone. If I set down new thralls today, and wait till Monday to log back in, will they have disappeared too?

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Same is true on Official server #2014 PvE

The official reply to my my zendesk ticket - which is now marked ‘solved’

Greetings Exile,
We’ve received your official server performance issue report. We’ll take a look at what’s going on and pass the information on to our developers or our server host if needed. We’ll be in touch only if we have additional questions.

Apologies for the inconvenience and thank you for taking the time to report the issue.

Also remember that if you are experiencing any other issues, you can submit a new ticket. We’ll be happy to help you out!

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