Any word on why or when it will be fixed? I noticed a lot of the American servers are crashing.

Did you report it using the server reporting tool?

Official Server 1821 keeps crashing

Topic		Replies	Views
Official Server 1801 Crashing Servers and Recruitment (old)	0	278	June 13, 2019
Official Server #1823 is crashing PC Discussion	24	1089	October 25, 2019
Official Server 1800 Crashing 20+ Times a Day PC Discussion	7	564	December 19, 2020
Official Server Crash. Good job there Funcom! PC Discussion	5	586	July 12, 2018
Official Server 1818 PVE-C - Daily Crashes Players Helping Players pc	2	397	July 27, 2018