Platform: PlayStation 5
Issue Type: Crash
Game Mode: Online Official
Server Type: PvP
Map: Exiled Lands
Server Name: 3563
Bug Description:
Hello! The server that I played on for years 3563 was hard reset and server completely wiped of all history and all character data. I spent a lot of money on bazaar items and dlcs but the in game recipes are all gone. I had siptah recipes from when server transfer was still around. Is there any way to revert the server back to before the hard reset? This is completely unfair and I’ve never heard of an official server being hard reset. Help!
Bug Reproduction:
The server was knocked offline for several days, and when it booted back up everything was wiped completely. All character data and all information and history. I have never seen this happen on an official server. The server list is not working properly, but suspect you can see how long ago it was reset based on the age of the server.
Can the server be rolled back before the hard reset? That seems like the only fair option.
I was just on the server out of pure curiosity. There are already some larger stormglass buildings on the Noob River. I don’t think a backup will be restored again, as that progress would be lost… So far, I’ve only had one rollback to a point a few days ago on official servers. Luckily, I hadn’t built anything major during that time .
(I know it’s not nice for the people who lost their progress but to look at the map on an official server and don’t see a single altar marker is somewhat soothing…)
Submitting a ticket regarding this server through Helpshift might be helpful.
Continuing the discussion though, it has actually happened several times by accident that servers get wiped. I can’t find it right now but there was an instance where a copy of another server in Asia was accidentally placed onto an NA server. This was back way before 3.0 though.
I did submit a ticket, and they referred me over to these forums. Hopefully Funcom will still help us. My clan is really bummed we lost so much from being on that server since the beginning.
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