Old player who's back and can't play my characters

Age of Conan Support
1

I have played AoC a long time ago and have tried to come back.

I can log into the game perfectly fine and can see my old characters in the list but when I choose one and try to play it I get a slow moving bar and the error “the operation has timed out” or something similar, from what I have read there has been some server alterations, probably a long time ago and that’s why it’s not working.

I have opened a ticket and was wondering how long it will take for them to get to it, I know posting here won’t hurry it up. I cannot make any more characters to test it and I don’t want to delete any.

2

The time to receive a reply from customer support varies: 3-days to 3-months

Generally, opening a /petition in game seems to get a GM sooner, but in your case, with a full roster locked out, perhaps a free to play account to make a /petition including the ticket #

Or, use this forum to direct message the Customer Service Manager @Tamtor

Welcome back

3

In-game petition from f2p won’t be answered.

Contact form from the site is the best solution.

4

Did you run the patcher when starting the game or did you use the quickstart?

5

I’ve tried both. This isn’t a patch issue, I’m sure it’s some inactive character issue.

From what I have read they move old characters to an inactive realm and only support can bring them back.

I have no problem getting into the game, I get to the character selection screen and then when I select a character and press play it stalls. I’m sure if I deleted a character I could play from the beginning but I don’t want to do that.

1 Like
6

If the underlying issue is indeed something the matter with old server merges then you’ll need to contact customer support at https://www.funcom.com/help. Make a ticket there and send me a direct message with the ticket number and we’ll see what we can do.