Paid For Premium, Did Not Get Premium

I have paid for premium, payment confirmed and valid for a month on newer and older site both. However, both sites still list as free to play, in game I am free to play, and money was taken from my card.
This seems to be an ongoing problem for you people. This needs fixed for everyone, but I want what I paid for or my money back.

Really sad all this time, and you can’t wrap y’all’s head around how payment systems work

Tagging @AndyB for you, he might be able to help you.

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