PC Game Pass, Unable to Login

Game mode: Main menu
Type of issue: Unable to Login - Game Pass PC
Server type: Funcom Login Server
Region: UK
Mods?: No


Bug Description:

Unable to get past main menu as failed to login to funcom servers.


Expected Behavior:

ACTUALLY being able to get past the main menu and play the game, even in single player


Installed Mods:

No Mods


Steps to Reproduce:

Click play on game pass app PC
Get to main menu - Connecting to funcom server
Failed to connect
Click Online or Singleplayer co-op multiple times,
Failed to connect
after a few “dozen” tries
“New” error will now state unable to verify DLC, and then again show “failed to connect” and load BUY DLC Splash screen, close that
Interestingly it will now show the DLC image in Top right above “Whats new”
Continue to retry Online or Singleplayer co-op multiple times
Failed to connect*

Troubleshooting:

Have:
Rebooted PC and Router
Reinstalled
Turned off firewall
Connected via a VPN (NB. This has fixed rare issues is past)
Ran Repair and Reset in Windows app controls.

You guide to log files location is for steam, but using same “logic” game pass PC has the “ConanSandbox” folder in THREE places, while they show other folders that are shown in the guide - it does NOT show the LOG folder or game.db,
but managed to find in location 3

Location 1
\WindowsApps\FuncomOsloAS.ConanExiles_29654.29.5340.0_x64__pkaskhy6cdq4g\WindowsNoEditor\ConanSandbox\Saved

Location 2
\Program Files\ModifiableWindowsApps\Conan Exiles\WindowsServer\ConanSandbox\Saved

Location 3

\WpSystem\S-1-5-21–String-Of-Number-Go-here-\AppData\Local\Packages\FuncomOsloAS.ConanExiles_pkaskhy6cdq4g\LocalCache\Local\ConanSandbox\Saved\Logs

NOTE: Getting into the WindowsApps folder is a "£%"£$ as Microsoft dont think you should have rights to this folder on your PC :frowning:

Cropped log of what i think the useful bits is…

[2021.06.05-18.23.57:974][ 0]LogStreaming:Display: Resuming async loading (0)
[2021.06.05-18.23.58:001][ 1]LogWmfMedia:Warning: Possible loss of audio quality in stream 0 due to sample rate != 44100 Hz
[2021.06.05-18.23.58:002][ 1]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.
[2021.06.05-18.23.58:002][ 1]LogOutputDevice:Display: Bug report upload completed with result code 200, took 7.860 seconds.
[2021.06.05-18.23.58:002][ 1]LogUMG:Display: Widget Class W_PatchNotesEntryView_C - Loaded Fast Template.
[2021.06.05-18.23.58:078][ 1]LogRenderer: Reallocating scene render targets to support 1920x1080 NumSamples 1 (Frame:2).
[2021.06.05-18.23.58:323][ 1]LogSlate: Took 0.001214 seconds to synchronously load lazily loaded font ‘…/…/…/ConanSandbox/Content/Slate/KelsonSans_0_Bold.ufont’ (60K)
[2021.06.05-18.23.58:329][ 1]LogSlate: Took 0.005635 seconds to synchronously load lazily loaded font ‘…/…/…/ConanSandbox/Content/Slate/KelsonSans_0_Normal.ufont’ (62K)
[2021.06.05-18.23.58:332][ 2]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.
[2021.06.05-18.23.58:332][ 2]LogFuncomLiveServices:Error: GetUserRewardsAccountInfo Failed: Request Timeout or null response
[2021.06.05-18.23.58:337][ 3]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.
[2021.06.05-18.23.58:340][ 4]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.
[2021.06.05-18.23.58:370][ 5]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.
[2021.06.05-18.23.58:389][ 6]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.



[2021.06.05-18.24.01:242][177]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.
[2021.06.05-18.24.01:256][178]LogOnlineIdentityWindows:Error: Could not find player id from LocalUserNum.
[2021.06.05-18.24.01:264][179]LogOnlineIdentityWindows:Display: XboxLive login success.
[2021.06.05-18.24.01:264][179]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.01:264][179]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.05:307][421]LogFuncomLiveServices:Error: RequestIdentityToken Failed: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.05-18.24.05:307][421]LogFuncomLiveServices:Error: Login failed: Playfab Failed to retrieve Identity Token: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details…
[2021.06.05-18.24.05:307][421]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.05:307][421]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.05:307][421]ConanSandbox: Requested Message FlsLoginFailed. (Currently Active message FlsLoggingIn)
[2021.06.05-18.24.05:307][421]ConanSandbox: MessageBoxWidget: Failed to Login! Failed to Login!
[2021.06.05-18.24.05:308][421]ConanSandbox:Error: Failed to update friends and entitlements, UserIdRepl is not valid.
[2021.06.05-18.24.05:308][421]ConanSandbox: Force closing message box type FlsLoggingIn.
[2021.06.05-18.24.07:823][572]Persistence: 0: no error
[2021.06.05-18.24.07:836][572]Persistence:Display: Checking savegame system slot game.db_and_friends-0…
[2021.06.05-18.24.07:836][572]Persistence: 1: Savegame system slot game.db_and_friends-0 is empty.
[2021.06.05-18.24.07:836][572]Persistence: 0: no error
[2021.06.05-18.24.07:882][572]Persistence:Display: Checking savegame system slot dlc_siptah.db_and_friends-0…
[2021.06.05-18.24.07:882][572]Persistence: 1: Savegame system slot dlc_siptah.db_and_friends-0 is empty.
[2021.06.05-18.24.07:882][572]ConanSandbox:Error: Not Logged in due to: Playfab Failed to retrieve Identity Token: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.05-18.24.07:882][572]ConanSandbox: Requested Message FlsLoggingIn. (Currently Active message NONE)
[2021.06.05-18.24.07:882][572]ConanSandbox: MessageBoxWidget: Logging In Connecting to Funcom Live Services
[2021.06.05-18.24.09:747][687]LogOnlineIdentityWindows:Display: XboxLive login success.
[2021.06.05-18.24.09:747][687]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.09:747][687]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.10:922][757]Network:Display: Presence: Pushing: “” => “PS_MainMenu”.
[2021.06.05-18.24.11:854][813]LogOnlinePresenceWindows:Warning: Successfully set the presence status for user UniqueNetId [0x9652E52E5393A].
[2021.06.05-18.24.13:722][925]LogFuncomLiveServices:Error: RequestIdentityToken Failed: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.05-18.24.13:722][925]LogFuncomLiveServices:Error: Login failed: Playfab Failed to retrieve Identity Token: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details…
[2021.06.05-18.24.13:722][925]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.13:722][925]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.13:722][925]ConanSandbox: Requested Message FlsLoginFailed. (Currently Active message FlsLoggingIn)
[2021.06.05-18.24.13:722][925]ConanSandbox: MessageBoxWidget: Failed to Login! Failed to Login!
[2021.06.05-18.24.13:724][925]ConanSandbox:Error: Failed to update friends and entitlements, UserIdRepl is not valid.
[2021.06.05-18.24.13:724][925]ConanSandbox: Force closing message box type FlsLoggingIn.
[2021.06.05-18.24.15:307][ 20]Persistence: 0: no error
[2021.06.05-18.24.15:318][ 20]Persistence:Display: Checking savegame system slot game.db_and_friends-0…
[2021.06.05-18.24.15:318][ 20]Persistence: 1: Savegame system slot game.db_and_friends-0 is empty.
[2021.06.05-18.24.15:318][ 20]Persistence: 0: no error
[2021.06.05-18.24.15:328][ 20]Persistence:Display: Checking savegame system slot dlc_siptah.db_and_friends-0…
[2021.06.05-18.24.15:328][ 20]Persistence: 1: Savegame system slot dlc_siptah.db_and_friends-0 is empty.
[2021.06.05-18.24.15:328][ 20]ConanSandbox:Error: Not Logged in due to: Playfab Failed to retrieve Identity Token: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.05-18.24.15:328][ 20]ConanSandbox: Requested Message FlsLoggingIn. (Currently Active message NONE)
[2021.06.05-18.24.15:328][ 20]ConanSandbox: MessageBoxWidget: Logging In Connecting to Funcom Live Services
[2021.06.05-18.24.17:245][136]LogOnlineIdentityWindows:Display: XboxLive login success.
[2021.06.05-18.24.17:245][136]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.17:245][136]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.21:240][375]LogFuncomLiveServices:Error: RequestIdentityToken Failed: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.05-18.24.21:240][375]LogFuncomLiveServices:Error: Login failed: Playfab Failed to retrieve Identity Token: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details…
[2021.06.05-18.24.21:240][375]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.21:240][375]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.21:240][375]ConanSandbox: Requested Message FlsLoginFailed. (Currently Active message FlsLoggingIn)
[2021.06.05-18.24.21:240][375]ConanSandbox: MessageBoxWidget: Failed to Login! Failed to Login!
[2021.06.05-18.24.21:241][375]ConanSandbox:Error: Failed to update friends and entitlements, UserIdRepl is not valid.
[2021.06.05-18.24.21:241][375]ConanSandbox: Force closing message box type FlsLoggingIn.
[2021.06.05-18.24.22:558][454]ConanSandbox:Error: Not Logged in due to: Playfab Failed to retrieve Identity Token: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.05-18.24.22:558][454]ConanSandbox: Requested Message FlsLoggingIn. (Currently Active message NONE)
[2021.06.05-18.24.22:558][454]ConanSandbox: MessageBoxWidget: Logging In Connecting to Funcom Live Services
[2021.06.05-18.24.24:253][556]LogOnlineIdentityWindows:Display: XboxLive login success.
[2021.06.05-18.24.24:253][556]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.24:253][556]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.28:190][792]LogFuncomLiveServices:Error: RequestIdentityToken Failed: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.05-18.24.28:190][792]LogFuncomLiveServices:Error: Login failed: Playfab Failed to retrieve Identity Token: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details…
[2021.06.05-18.24.28:190][792]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.06.05-18.24.28:190][792]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: UniqueNetId [0x9652E52E5393A]
[2021.06.05-18.24.28:190][792]ConanSandbox: Requested Message FlsLoginFailed. (Currently Active message FlsLoggingIn)
[2021.06.05-18.24.28:190][792]ConanSandbox: MessageBoxWidget: Failed to Login! Failed to Login!
[2021.06.05-18.24.28:191][792]ConanSandbox:Error: Failed to update friends and entitlements, UserIdRepl is not valid.
[2021.06.05-18.24.28:191][792]ConanSandbox: Force closing message box type FlsLoggingIn.
[2021.06.05-18.24.29:889][894]Closing by request
[2021.06.05-18.24.29:890][894]LogWindows: FPlatformMisc::RequestExit(0)

4 Likes

I’m having the same issue. I already played the game on Xbox for a couple of hours not sure if that might have something to do with it…

Downloaded on Xbox (game pass), on menu screen see the DLC image above whats new, as soon as it loads
lets me play ok
Issue still persists on Game-Pass PC
Thought I had on EPIC when was free, but didnt as have on Steam (damn my steam library)
Loads fine with steam
issue persists with Game-pass PC