Welcome to the game - hopefully it gets better for you 
Hopefully someone more knowledgeable will have some good suggestions - but my current ‘first stop’ for loading issues on PC would be to try CodeMage’s BUGLE (see link below) - it’s a useful launcher with a bunch of features, but more relevantly, if the problem turns out to be related to the standard Funcom Launcher rather than the game itself, it might help you get in.
Assuming that doesn’t work, I’d also suggest providing any details you can think of - how far is the loading process getting, any error messages etc - as that may help someone with more knowledge than me to diagnose the problem.
I hope that helps