Purchased PS4 server but it's not in game


A couple days ago my friend purchased a server for Conan Exiles. A 10 member server for PvE. However, it’s been about 48 hours and none of us can find the server? Anybody have any ideas? I know the obvious answer is to have my friend contact support but apparently they don’t even respond after asking you basic questions like “have you put in a ticket” lol