Repeated server crashes

So once again our private server is experiencing server crashes.
How are we ment to keep the playerbase alive when we cannot even access the servers.
Gportal tells us it’s a in game issues.
Funcom tells us it’s a gportal issue.
Combined with the lack of response, updates and mantinance from funcom it’s no wonder the playerbase has dwindled to such a little amount of players.
Our server hosts 30 players on constantly it’s actually remarkable how amazing out community of players is that they have stayed with us for so long, but we are reacing the end of our tether.
Please someone sort out these constant issues.