The server crashed during raid time due to high ping. We’ve been waiting, but it’s not coming back. It’s showing 9999 ping. When will it be back online? How can a server go down during a raid?
I see this a lot. Why is nothing being addressed??
When I have ping problems I have to restart the game several times. And a tip: connect with an Ethernet cable.
Has the server come back up?
If you’re having trouble with ping you can also direct connect, it should happen if the server is up.
A down server can take minutes, hours or days depending on the reason for why it crashed.
A server can go down during a raid for several reasons:
• GPortal outage
• too many resource intensive actions being performed at the same time, i.e.,: multiple gods, too many raids happening
• using exploits to crash a server
If a server doesn’t come back up in a reasonable time it is best to submit a ticket to let Funcom know, make sure to reply to the automated email you receive immediately.