Server Crash after AoW4 patch

Conan Exiles PC Discussion PC Bug Reports
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1

Platform: Steam
Issue Type: Crash
Game Mode: Online Private
Server Type: PvE
Map: Exiled Lands
Server Name: Land Far Away
Mods: None

Bug Description:

  • Going to location where players have bases causes server crash.
  • Not every base causes crash.
  • The base that causes crash might have just one area where you stand and server crash happens, not always whole base.
  • Staying in that location constantly crashes server the moment you start loading into game. (Sometimes even before you off the loading screen)
  • I had 5 players on server playing just fine. 6th logged in and crashed the server. I asked that player to Log in 1st before anyone else, upon rebooting server. Moment she logged on server, server crashed. Upon reboot, I asked others to log in 1st and server was fine. Then I told 6th to log in, moment she logged in, server crashed. I had to spam as admin “SummonPlayer XXXXX” to teleport 6th person out of that area before crash happened when she logged in and upon teleportation, server didnt crash. (This is not just one person, this happened to few and only way to prevent server crash I had to ask them NOT to go to location or teleport them out like 6th person)
  • All locations had bases but varied from tiny few pieces to large bases.
  • Started when Age of War 4 patch came in.
  • Server been running fine for years before AoW4
  • Server never had any mods.
  • Server has “no stability” setting.
  • 6th player could play game just fine after removing her from “crash” area.
  • We discovered multiple spots for server crash in various bases but not in all of them.

Bug Reproduction:

Go to base and location in base where server crashes, and watch it go down on server launcher.

Only way to stop it is to ask admin to teleport you out before you finish loading screen.

Crash
Crash1045Ă—379 15.9 KB

2

Just to update quickly. I have also moved my server file into single player and same thing happens. Moment I go to same location what causes server crash, in singleplayer it crashes the game. Fatal Error and report to Funcom.

3

The description matches the problem we have on our server.
Difference is, we use the “Savage Wilds” mod map.
But same behavoir since patch. First crash occured while setting some pyramid foundations (there are already some buildings near, standing for a long while), and then trying to use a vertical elevator. Since then the server crashed each time this player tries to log in.
It worked some hours with the new patch, with multiple logins.
Did not happen before the last patch. First crash on 04.04.2024.

Platform: Steam
Issue Type: Crash
Game Mode: Online Private
Server Type: PvE
Map: Savage Wilds
Server Name: Meisterbarden Savage Wilds
Mods: Fashionist, Northern Timber, Pickup+, Savage Wilds, Less Building placement restrictions, Savage Steel I + II, Plant Nursery Lite, Pippi, Creater Camera Distance, Amunets Server Transfer

1 Like
4

We got a similar problem with our rented server. Already contacted their support and they say that everything is fine with the server.

Platform: Steam
Issue Type: Crash
Game Mode: Online Private Dedicated Server
Server Type: PvE
Map: Isle of Siptah
Server Name: Alseven
Mods: none

At the moment we are 5 people playing on the server. For 3 of us all is working fine. But when the other 2 join the server it crashes sometimes instantly sometimes after a few minutes. The server crashes not the client. Both of them checked the Game Files with the Steam Tool and no errors were found.

I got no Idea why it is happening. But I think in our case it has nothing to do with the base of a player. I teleported myself to the players base where he crashed the server and nothing happened. The server was still running and I could do anything I want.

Edit:

Here the last entries in the Server Log before a recent crash:

[2024.04.05-14.46.50:491][859]LogWindows:Error: === Critical error: ===
[2024.04.05-14.46.50:492][859]LogWindows:Error:
[2024.04.05-14.46.50:492][859]LogWindows:Error: Fatal error!
[2024.04.05-14.46.50:492][859]LogWindows:Error:
[2024.04.05-14.46.50:492][859]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x00000790
[2024.04.05-14.46.50:493][859]LogWindows:Error:
[2024.04.05-14.46.50:493][859]LogWindows:Error: !0x0000000000000000
[2024.04.05-14.46.50:493][859]LogWindows:Error:
[2024.04.05-14.46.50:504][859]LogExit: Executing StaticShutdownAfterError
[2024.04.05-14.46.51:192][859]LogWindows: FPlatformMisc::RequestExit(1)
[2024.04.05-14.46.51:192][859]Log file closed, 04/05/24 16:46:51

1 Like
5

I started getting this on my dedicated server today when I teleport to my base or the Stygian castle.

[2024.04.05-16.26.01:390][117]LogWindows:Error: === Critical error: ===
[2024.04.05-16.26.01:390][117]LogWindows:Error:
[2024.04.05-16.26.01:390][117]LogWindows:Error: Fatal error!
[2024.04.05-16.26.01:390][117]LogWindows:Error:
[2024.04.05-16.26.01:391][117]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x00000790
[2024.04.05-16.26.01:391][117]LogWindows:Error:
[2024.04.05-16.26.01:391][117]LogWindows:Error: !0x0000000000000000
[2024.04.05-16.26.01:391][117]LogWindows:Error:
[2024.04.05-16.26.01:392][117]LogExit: Executing StaticShutdownAfterError
[2024.04.05-16.26.02:137][117]LogWindows: FPlatformMisc::RequestExit(1)
[2024.04.05-16.26.02:137][117]Log file closed, 04/05/24 11:26:02

1 Like
6

Similar problem, on one of the PVE Conflict servers, Official Server #6438, specifically. Crash immediately in Isle of Siptah, squares K7 and I6. No mods are used. I am currently stuck in one of those two squares. One of my clan’s bases is in one of those squares and am beginning to get worried they’ll be despawned. Strangely, the server selection shows my level 60 character as level 4, sometimes.

7

Same here

Platform: Steam
Issue Type: Crash
Game Mode: Online Private
Server Type: PvE
Map: The Sapphire Exile
Server Name: Danaroth [RP-FR]
Mods: Pippi, ModControlPanel, Evil Cabinet, Shadow of Skelos Extended, Material Swapper, Shadow of Skelos Vol.3, Shadow of Skelos Vol.2, Deco & Placeables, Barbarian Barber, Savage Steel, Savage Steel vol II, EmotesForPets, ExilesExtreme, Beyond Stations, Ravencrest Couriers, DungeonMasterTools, Immersive Armor, Ancient Civilisation, Warrior Mutator, Indrid’s Custom Races and Classes, Northern Timber, Emberlight, The Age of Calamitous, Immerse RP : Buildings & Placeables Decor, Male New Faces, Female New Faces, Thrall Wars Dungeon Mod, Desert Town, Arcantia Legacy, Beyond Decor:Rustic Edition, Dangerous Exile AHDS, Moon Wildlife, Better Thralls, Devious Desires, Dark Decention Barber, Juvilia’s Crabby Fadhion, Less Building Placement Restrictions, Unlock Plus, LCDA Map P1, LCDA Map P2, LCDA Map P3, LCDA Map P4, Tot!Sudo, Tot!RolePlay Redux, Tot!Hud, Tot!Admin, Tot!Chat, Tot!Custom, DanarothRP

8

So is there an information when this problem will be fixed? Kind of wanna play the new chapter :smiley:

9

Greetings Exiles!
Thank you for reaching out to us.

Due to the fact that the presented issues are related to a private server, we would advise you to join the Admins United Discord (also referred on: Admins United: Conan - Discord for Server Admins! ) as this discord includes other admins with the experience to better assist you.

In regards to the problems experienced in the Isle of Siptah’s Official Servers, our team is already aware of the performance issues and investigating in order to implement a solution as quickly as possible :slight_smile:

Thank you for your reports!

Continue conquering the lands!

10

I sure hope so, Official 6111 Siptah server crashed 17 or more times yesterday alone. crazy

11

So yeah its a privat server - but its I am not hosting it myself its rented. We are not using any mods. So it must be clearly a problem with the Vanilla Game and not with the Server. I hope that the Siptah Patch will fix those problems. Otherwise - another Game I will probably not play anymore.

12

I confirm. This happens to me on Official Server 6013 PVE Siptah. My base is at O8 (East coast), just where the road reaches the beach, east of a NPC camp. It started Saturday. Before that, everything was fine. Since Saturday, each time i log in, the server crashes. I’m at the base and can’t even leave it. The server crashes almost instantly after I log in. I decided to stop playing on that server, so not to ruin everybody else’s game. I checked the files, all OK. I filed a ticket, but no asnwer yet. Hope they’ll nail it in the patch.

13

Its the new sorting qol improvement that is causing most of the crashing. They just need to shut that off

14

This is not just private servers. This happens in singleplayer and on official servers.

2 Likes
15

Glad to see 6110 is not alone. We are crashing 25+ times a day. Makes it impossible to do the event

1 Like
16

I have solved my private server crash issue. After reading Admins United, someone mentioned that siptah pet Turtles might be causing issues and we had siptah turtles on our Exile Lands server admin spawned.

So I asked which player bases caused server crashes. Then I asked did they had siptah turtle pets in them. Turns out all bases that did cause crash, HAD siptah pet turtles and bases that did not have turtle pets, never caused server crash.
After deleting all turtle pets from all bases. People were able to go to their bases and did not cause server crash again.

(This solution also fixed my singleplayer crash)

Hopefully this will help others too.

1 Like
17

Wow if this really is the solution … would never have thougth of this as a problem.

Is there a way to delete pets from another clan as an Admin?
Ideally without getting near the base - over a menu or something.

18

I am now testing this in both our Siptah and Savage Wilds games. In both games, our bases have turtles. And with both games, our server has been crashing since the update.

1 Like
19

I have also a turtle in my crash base… O.O fascinating bug…^^

1 Like
20

I can confirm that deleting turtles from the server stops the crashing!

2 Likes