Greetings Exiles!
Thank you for reaching out to us.
Due to the fact that the presented issues are related to a private server, we would advise you to join the Admins United Discord (also referred on: Admins United: Conan - Discord for Server Admins! ) as this discord includes other admins with the experience to better assist you.
In regards to the problems experienced in the Isle of Siptah’s Official Servers, our team is already aware of the performance issues and investigating in order to implement a solution as quickly as possible 
Thank you for your reports!
Continue conquering the lands!