If I remember correctly, you got an answer from a community manager back then. You could follow up with them in private to clarify this personal issue. Meanwhile, you can msg me your paypal + proof that you are regularly playing the game and I will send you 10 eur to buy a new t-shirt so that you can finally relax unless of course you are just looking for a reason to charge back a game that you have no fun playing anymore 
Jens is out of the office until 27th but surely he will reply to you as soon as he is back.