Sunken city, the gates are closing very fast

[stelagel]

Game mode: [ Select one: (Online official]
Type of issue: [ Select one: | Bug | Performance | Other ]
Server type: [ Select one: PvE ]
Region: [ EU ]
Hardware: [ Please specify what model of PS4, starting model]

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Bug Description:

• The gate to exile lands didn’t open at all when the final boss (Confesor) was killed and the gate to jungle closed really fast*

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Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

1. Go to sunken city
2. Kill the Confesor
3. The gate of exile lands (near Arcos the wanderer) cave didn’t open.
4. Until I reach the other the gate it closed
5. I had to lure the 2nd Confesor next to the gate and kill her there so it opened. Yet they close very fast, it wasn’t this way in the past.