The helpshift ticket system is bugged again, the funcom email it is sending tickets to is no longer operational or being moderated, 2 weeks of hacker reports by multiple players and no report confirmed responses sent back

Conan Exiles PC Discussion PC Bug Reports
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Basic Info:

Platform: Steam
Issue Type: Other
Game Mode: Online Official
Server Type: PvP
Map: Exiled Lands
Server Name: the entire game
Mods: =MODS=

Bug Description:

so the regular bot response does get sent,

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but after this email when you respond to it to confirm the report like it asks you to, not a single person i’ve talked to in the past 2 weeks has gotten a resposne to tickets on hackers they have submitted even while making sure to send the initial confirm email after creating a ticket. the helpshift ticket system is not sending reports to the right inbox anymore the team that investigates tickets is not receiving it. not only is no hacker being banned, they are not even investing the hacker in the first place

the usual " ### Do not reply below this line ### Greetings Exile, Thank you for reporting this situation to us. We will investigate your report and deal with any confirmed offenses according to our official servers’ guidelines." email is not even being sent they are not even starting investigations the past 2 weeks.

dead silence while hackers have been on the server for weeks. pretty sure the new ticket system is bugged again and funcom is not getting the emails.

Bug Reproduction:

Step 1. fill out form. at Contact Us — Conan Exiles Help Center
Step 2. respond to email the helpshift form sends to your inbox to confirm the ticket.
step 3. wait for funcom to let you know they are handling the ticket.
step 4. funcom never responds and the hackers dont get banned.

If anyone wants the footage of the reports its a whole skybase and speed hacks and everything they are using, the issue isnt funcom is investigating and taking a while, the issue is they are not even STARTING the investigation they do not respond or even look at any ticket to even prioritize if its a hacker or some other report, there is 0 ticket handling currently

I’ve asked at least 15 other people on pvp servers and funcom helpshift ticket system has been dead silent on 100% of the hacker reports the past 2 weeks. not a single hacker no matter how blatant and agressive the hacks they are using is being banned because helpshift report team is not seeing tickets at all.

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They also haven’t acknowledged any bug reports for over two weeks. Looks pretty clear that Funcom has completely stopped paying any attention to anything other than Dune…

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They also haven’t acknowledged any bug reports for over two weeks.

oh dang you’re right i didnt even notice at first but yeah the forums are also empty of dev reply or feedback for the past 2 weeks aswell i guess all funcom support team members really have bailed on conan to help with dune

seems we just get to sit and rot while bugs go unfixed and hackers will never be banned. till maybe someone in funcom realizes they should check in on conan again >.<

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That’s what I was thinking too …

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I think you do not understand. You don’t report other players because there is a hack. That goes nowhere. You need to report the hack itself instead of any (phreaking) hacker.

:relieved:

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i confirm it, helpshift ticket are apparently not treated at all even in case of clear hacker.

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stop trolling , we report players that use hack and third party on this game for more than 3 years, there is a section report player in report system category of funcom, and those cases were always treated by fucom customer service before.

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I actually managed to get a response, they must have had some sort of time machine as they responded before I had sent the info with case closed.

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I had not noticed until you said, I guess it is a case of ‘Abandon all hope ye who enter here’

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My focus here is on j2k working with jpg components. I find things like this, to work on, not that. I’m fed up with it just being a potential archive format, for which seemingly nobody cares. I have my opinion.