There are times when users are unable to log in to the Official & Private servers frequently

Conan Exiles PlayStation Discussion PlayStation Bug Reports
1

Basic Info:

Platform: PlayStation 5
Issue Type: Crash Game
Mode: Online Official, Online Private,
Server Type: ALL
Map: ALL
Server Name: ALL

Bug Description:

After yesterday’s chapter 2, 3rd hotfix (October 18, 2023 around 12:30 UTC),

There are times when users are unable to log in to the Official & Private servers frequently.
If we are unable to log in, one of the symptoms will occur after selecting the login server.

  • Loading screen doesn’t finish
  • After the loading screen continues for a long time, “Connection error” is displayed, and then the game returns to the title.

18b4608a19665-screenshotUrl
18b4608a19665-screenshotUrl3840×2160 238 KB

This image meaning of this Japanese word is, “Connection error” “Could not connect to server. Connection with host has been lost.”

Sometimes I can log in normally, but soon I can no longer log in. This is repeated.
Also, the period and frequency of this is unknown to the user.

Bug Reproduction:

The only way to do this is to observe the behavior of the server on the administrator’s side, or have the player repeatedly try it under the same conditions.

Please @Community, check and take action regarding this symptom.

postscript:
*Already reported by Zendesk. (Ticket ID #155829)

2

Greetings Treeyou_anyone!
Thank you for reaching out to us.

If this issue is still occurring in your game, please select one Official Server and indicate it to us, try to replicate the error that you’ve reported and then send us your latest log please

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

1 Like
3

Thank you for your reply.
Unfortunately, as I mentioned, it’s a PS version, so I can’t use the method you showed.

Also, although this has not occurred recently, there is no way for the user to determine whether the problem has been resolved or not.

Currently, there are symptoms such as in-game NPCs not moving, but this is a separate issue and will be reported separately.

If this symptom occurs again, I will report again.

4

Our apologies for the misunderstanding Treeyou_anyone!

We’re glad to know that it hasn’t occurred again.
If so, we’ll be here to assist you! :slight_smile:

Continue conquering the lands!

1 Like